Frequently Asked Questions

A: We offer a full range of travel services, including but not limited to:

• Flight bookings
• Hotel accommodations (luxury, boutique, resorts)
• Custom itineraries and tours
• Group travel and corporate travel packages
• Destination weddings, honeymoons, and family vacations

A: We specialize in:

• Weddings
• Corporate events (conferences, meetings, team-building)
• Private parties (birthdays, anniversaries, retirement parties)
• Holiday events and charity galas
• Group events (reunions, bachelor/bachelorette parties, etc.)

A: We start with a chat to learn what you want and need. Then we build a detailed plan or itinerary, walk you through it, and make any changes you’d like. Once you’re happy with it, we handle the bookings, arrangements, and updates so you always know what’s happening.

A: We believe planning should feel easy for you, not like another task on your list. We take the time to understand what matters most to you and handle the behind-the-scenes work so you can focus on enjoying your event or getaway. From your first idea to the final detail, we’re here to make sure it all comes together just the way you envision it.

A: Our initial consultation is complimentary. After that, fees depend on the scope of your travel or event plan.

A: Yes! Everything we plan is fully customizable to meet your preferences and expectations.

A: Absolutely! We handle group travel for family reunions, corporate trips, weddings, and more. Get in touch for a consultation, and we’ll sort out the plans, bookings, and details to keep things easy for everyone.

A: Our cancellation policy depends on the specific services booked (e.g., flights, hotels, tours). Typically, a cancellation fee applies, but we always strive to offer flexible options where possible. Please refer to our Cancellation Policy for detailed information on our cancellation policies.

A: We recommend adding travel insurance to your booking for peace of mind. It helps cover unexpected events like cancellations, medical emergencies, or travel delays.

A: We help plan family vacations, romantic escapes, group adventures, and relaxing getaways. Whether you’re looking for something simple and affordable or a more luxurious stay, we’ll help you put together a trip that matches what you have in mind.

A: Yes! We can assist with last-minute travel arrangements, subject to availability. Contact us as soon as possible for the best options.

A: We don’t handle visas, passport renewals, or other travel documents at this time. For help with these, we recommend contacting the relevant government office or consulate for the most up-to-date guidance.

A: Yes! We handle everything from décor and vendor coordination to catering and on-the-day setup. You can count on us to pull all the pieces together so your event looks and feels just the way you want it.

A: Our process includes:

1. Consultation: Discuss your vision, budget, and goals.
2. Planning & Design: We create a detailed plan, including vendors and designs.
3. Execution: We coordinate all aspects of the event to ensure everything runs smoothly.
4. Post-Event Review: We follow up to ensure satisfaction and discuss any future needs.

A: We organize weddings, birthdays, corporate retreats, vacations, anniversaries, and special celebrations. No matter the event, we ensure it is done right.

A: Yes! We specialize in planning destination events within Jamaica for clients living overseas who want to celebrate here. However, we don’t plan events outside of Jamaica at this time.

A: Absolutely. We structure our planning services to fit your budget while still delivering exceptional results.

A: Policies depend on the contracts with individual vendors and venues. We help manage cancellations or changes to minimize penalties. Please refer to our Cancellation Policy for detailed information on our cancellation policies.

A: Yes, a non-refundable deposit of 25% of the total cost is required to secure your booking.

A: Final payments are due 30 days before your booking date, or as outlined in your booking agreement.

A: Yes, we offer flexible payment plans for eligible bookings. Please contact us to set up a plan that works for you.

A: Missing a payment deadline may result in the cancellation of your booking. If you are unable to make a payment on time, please inform us immediately to discuss your options.

A: Yes, late payments are subject to a fee of 5% of the outstanding balance or JMD 3,500, whichever is greater, per week until the balance is paid in full.

A: Deposits are non-refundable. Refunds for other payments depend on the cancellation policy agreed upon in your booking contract.

A: Yes, you will receive a receipt via email after each payment is processed.

A: Yes! We accept payments in Jamaican Dollars (JMD) and US Dollars (USD). If you pay in USD to a Jamaican account, standard currency conversion rates may apply.

A: Once your payment is received, you will receive a confirmation email with a receipt and updated booking details.